Términos y condiciones

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If you are interested in purchasing or commissioning an original art work you can contact Úrsula Romero by telephone on +44 7904 449 599 (UK) or +34 676 478 615 (ES) between the hours of 9:00 AM – 6:00 PM GMT Monday to Friday. Alternatively orders can be placed via email at mail@inkyleaves.com. Please note that email orders will only be accepted for non-commissioned pieces where the artwork price has been published.

The images of the artworks shown on the website and on social media are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours will accurately reflect the colour of the Artwork. Therefore, your Artwork may vary slightly from those images. Inky Leaves is not responsible for the colour accuracy of any original works of art, digital works or printed works displayed on the website and social media, and disclaims all liability in this regard.

The terms of payment for an existing artwork are established and agreed between the customer and Inky Leaves. Artworks can be paid for in instalments or in one single payment.

For all commissioned work, a 30% non-refundable deposit is required. Work will commence once this has been paid. This payment also constitutes acceptance of the Terms and Conditions of the commission, which will be supplied on agreement and prior to any work begun. The balance of the commission fee becomes due on delivery to the client, unless agreed otherwise and stated in the Terms and Conditions of Commission.

You have a legal right to cancel or change your order within fourteen (14) days of placing your order. This means that during this period if you change your mind or decide for any other reason that you do not want to receive the piece that you ordered, you can notify us of your decision to cancel or change the order. If the order is to be changed for an item of lower value a refund will be made for the difference of the retail value. If the order is cancelled within the 14 days and you have paid the full purchase price, you are entitled to a full refund.

However, please note that with specially commissioned pieces, your deposit will not be refunded upon cancellation of an order.

To cancel you just need to let us know that you have decided to cancel either by telephone on +44 7904 449 599 between the hours of 9:00 AM – 6:00 PM GMT Monday through Saturday or email mail@inkyleaves.com.

For existing artworks, the estimated delivery date will be within 30 days after the date in which we email you to confirm we have dispatched your order. Delivery usually takes place within one week of the dispatch confirmation, although this cannot be guaranteed as occasionally our delivery to you may be affected by an event outside our control. Delivery of an order shall be completed when we deliver the artwork to the address you supplied us with when making the order and the artwork will be your responsibility from that time onwards.

If the delivery address is outside of the European Union (EU), your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the artworks are destined. Without prejudice to the generality of the foregoing, it is your responsibility to satisfy yourself that the artwork can lawfully be imported (for example, the laws of some countries may restrict what types of artwork can be lawfully imported). We will not be liable or responsible if you break any laws or regulations.

The prices of the artworks will be as quoted on the website at the time you submit your order. All reasonable care is taken to ensure that the prices of artworks are correct at the time when the relevant information was entered onto the system and there has been no substantive change.

The price of an artwork shown on the website (or in other published marketing material) does not include delivery charges. Our delivery charges will be advised to you before your order is confirmed as accepted.

Once you have received an original artwork we will give you fourteen (14) days to decide whether or not you would like to keep that artwork or return it for an exchange or refund. You may return any eligible artwork, provided that it is returned in its original condition and packaging.

We examine all returns requests on a case-by-case basis in order to determine who is responsible for paying those costs (including, but not limited to, carriage and customs duties) required to deliver the artwork back. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the customer is returning it as a result of buyer’s remorse, then the buyer is held responsible for return costs.

If we conclude that the work was damaged during delivery to the customer as a result of poor packaging, the customer will not be responsible for return shipping costs.

From the time you receive your original artwork from our couriers, you have fourteen (14) days to decide whether to keep the work or return the artwork in its original condition for a refund. Such a return is to be made in writing and agreed before any return shipment is made. Agreement made via email is acceptable.

We also require that any and all such agreed artwork should be shipped by the buyer within three (3) days after written confirmation that the work will be returned.

Therefore, if you receive artwork you’ve purchased from Inky Leaves and are not fully satisfied, you have:

1. Fourteen (14) days to contact us about your intent to return the work.
2. Three (3) days from the day you contacted us to ship the artwork. It is important to note that you should NOT ship the artwork before contacting us.

If you do not notify us of your intent to return the work within 14 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund.

Step 1 – Within fourteen (14) days of your merchandise delivery date, please call +44 7904 449 599 between the hours of 9:00 AM – 6:00 PM GMT Monday to Friday or email mail@inkyleaves.com to give us your order details and the reason for wanting to return the work.

Step 2 – Carefully repackage the artwork using the original packaging materials used by Inky Leaves. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely and securely to Inky Leaves so that it arrives in its original condition.

Step 3 – Email mail@inkyleaves.com to confirm that you have dispatched the returned items by insured carriage to the value of the item(s) and provide the tracking number(s) of the parcel(s).

Once the package safely reaches Inky Leaves, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of receipt of your return.

Please note that additional customs duties may apply for international returns and be deducted from the final refund payment.

Step 1 – Within fourteen (14) days of your merchandise delivery date, please call +44 7904 449 599 between the hours of 9:00 AM – 6:00 PM GMT Monday to Friday or email mail@inkyleaves.com to give us your order information.

Step 2 – Save the original packaging.

Step 3 – Take photographs of the damaged artwork and packaging. Please email these photos to mail@inkyleaves.com.

Step 4 – A support representative will contact you to discuss the next steps.

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

These terms and conditions, constitute the entire agreement between you and us in relation to any purchases that you may make with Úrsula Romero and supersede all previous agreements.

These Terms will be governed by and construed in accordance with English law, and any disputes relating to the contents of this document shall be subject to the exclusive jurisdiction of the courts of England.